Bell Investigations ("we", "us" or "our") respects your right to privacy and understands that protecting your personal information is important. We comply with the Privacy Act 2020 (NZ) when handling personal information. This Privacy Policy explains how we collect, hold, use, disclose and protect your personal information.
The information we collect
The personal information we may collect about you includes:
- your name;
- your contact details, including email address and telephone number;
- details of the enquiry or matter you contact us about; and
- any other personal information you choose to provide to us, directly or indirectly, through your use of our website or in communications with us.
We do not knowingly collect sensitive information (such as health information) unless it is relevant to, and necessary for, an investigation or engagement you have specifically asked us to undertake, and only with appropriate care and consent.
How we collect personal information
- Directly: when you contact us through the enquiry form on our website, by phone, or by email.
- Indirectly: through your use of our website, such as standard technical information generated by your browser (see Cookies, below).
How we use your personal information
We may collect, hold, use and disclose your personal information to:
- respond to your enquiry and provide the services you have requested;
- communicate with you about an investigation, training engagement, or other service;
- for internal record keeping and administrative purposes;
- to comply with our legal and professional obligations; and
- if otherwise required or authorised by law.
Disclosure of personal information to third parties
Given the confidential nature of our work, we treat the personal information you share with us with discretion. We may disclose personal information to:
- third party service providers who help us operate our website and business (for example, our website hosting provider and the service that delivers enquiry form submissions to us by email);
- courts, tribunals, regulatory authorities and law enforcement officers, where required or authorised by law, or in connection with an investigation, legal proceeding, or to establish, exercise or defend our legal rights; and
- any other third party as required or authorised by law.
We do not sell or trade your personal information.
Overseas disclosure
Our website hosting provider and our enquiry form provider may store or process information on servers located outside New Zealand. Where this occurs, we take reasonable steps to ensure your personal information receives a comparable level of protection to that required under the Privacy Act 2020.
Your rights and controlling your personal information
- Access and correction: You may request access to, and correction of, the personal information we hold about you, subject to certain grounds for refusal under the Privacy Act 2020. Please contact us using the details below.
- Complaints: If you wish to make a complaint about how we have handled your personal information, please contact us using the details below with full details of your complaint. We will investigate and respond to you in writing.
- Retention: We will not keep your personal information for longer than is required for the purpose it was collected for.
Storage and security
We take reasonable steps to keep the personal information we hold secure, including appropriate physical, electronic and managerial safeguards. However, we cannot guarantee the security of information transmitted to us over the internet, and any such transmission is at your own risk.
Cookies
Our website does not currently use advertising or tracking cookies. If this changes in future, we will update this Privacy Policy accordingly.
Links to other websites
Our website may contain links to other websites. We are not responsible for the privacy practices of those websites, which are not governed by this Privacy Policy.
Amendments
We may update this Privacy Policy from time to time by publishing an updated version on our website. We recommend checking this page periodically.
Contact us
For any questions about this Privacy Policy, or to make a request or complaint regarding your personal information, please contact:
Bell Investigations
Email: steve@bellinvestigations.nz
Phone: 029 0432 1599
Kāpiti Coast, New Zealand